I always ask for lettuce & tomotoes on the side, because I received a transplant. I must heat up the meat b4 I eat it due to being immune suppressed.
I explained it to the manager and she refused. I thought maybe she didn’t understand due to her Latino accent so I had my husband translate in Spanish. She said she understood but still refused. He told her he had just purchased a sandwich with veggies on the side that morning for our son who was taking it on a field trip and they had no problem preparing it that way.
Still she refused. I asked her why and she simply said policy. I showed her my receipt from a previous purchase and still refused. I asked her “Isn’t it your policy to make the customer happy!
And I have a medical need to have my veggies on the side. Rude refusal!
I will call the corporate and owner of this JJ! Starbucks gets protest..How about protest this Jimmy Johns due to refusing a medical need!!!
Product or Service Mentioned: Jimmy Johns Manager.
Reason of review: Poor customer service.