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2 comments

I always ask for lettuce & tomotoes on the side, because I received a transplant. I must heat up the meat b4 I eat it due to being immune suppressed.

I explained it to the manager and she refused. I thought maybe she didn’t understand due to her Latino accent so I had my husband translate in Spanish. She said she understood but still refused. He told her he had just purchased a sandwich with veggies on the side that morning for our son who was taking it on a field trip and they had no problem preparing it that way.

Still she refused. I asked her why and she simply said policy. I showed her my receipt from a previous purchase and still refused. I asked her “Isn’t it your policy to make the customer happy!

And I have a medical need to have my veggies on the side. Rude refusal!

I will call the corporate and owner of this JJ! Starbucks gets protest..How about protest this Jimmy Johns due to refusing a medical need!!!

Review about: Jimmy Johns Manager.

Reason of review: Poor customer service.

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Anonymous
#1472084

They don’t have any way to heat it up. They could have at least wrapped the meat separately though for you to heat it up on your own at home.

Anonymous
#1471409

What a strange thing to refuse.. it's almost like it was done out of spite.

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