Most helpful review

Won't deliver to subdivision 1.5 miles away?

What the ***? I wanted to try this place out and so I try to place a delivery order online and it says they don't deliver to my address. It's a nice neighborhood too! So I call them up and I wait on hold for like 5 minutes while they try to make sure they are "allowed"...
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101 comments
#2150944

Same here I live 1.7 miles away but they deliver to me twice this week.

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ID
#448876 Review #448876 is a subjective opinion of poster.
Location
Aiken, South Carolina

Lack of delivery

You have a store one mile from this residence. Deliveries occur to the adjacent apartments. Why? This store does not want to make money? This store is independently wealthy? This store franchise owner want to succeed?
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ID
#3829164 Review #3829164 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Declined company gift card

Jimmy Johns Store refused to accept JimmyJohns gift card. Said card must be defective. Said too busy to bother. Told me to try Subway.

User's recommendation: Use another chain.

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1 comment
#2229371

So take your receipt with the authorization number for the gift card and call the number on back of gift card.

ID
#3799774 Review #3799774 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

No receipt for order and not added to my account

Every time I order they are not asking for my phone number or if Im apart of rewards . This is my 4th order only one order purchase recorded in my order history last time I had to call customer service to upload receipt this time no receipt and recent order not updated to history I have the app setup in my account and phone number.

User's recommendation: Be sure to get updated on your account to get credit for your purchase.

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ID
#3761995 Review #3761995 is a subjective opinion of poster.
Location
Fort Pierce, Florida
Pros
  • Fresh ingredients
Preferred solution
Let the company propose a solution
New Reviewer

Would like a Jimmy John's in Rhinelander Wi

When can we get a Jimmy John's in Rhinelander WI. We don't have a good sub restaurant. I believe one would do very well here. Thank you
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ID
#3758908 Review #3758908 is a subjective opinion of poster.
Location
Galesburg, Illinois
New Reviewer

Pay check never got pay card

My last check got direct deposit on to a pay card that I never received and I really need that money
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ID
#3744425 Review #3744425 is a subjective opinion of poster.
Location
Sterling, Colorado
Loss
$106
Preferred solution
Full refund

Complaint about manager

Driver didn't ring doorbell and left food in sun on porch without notification. Manager "Lance" pretty much said oh well, what am I supposed to do about it. When I asked for corporate number and his name, he called me a *** and told me to find it myself. The customer may not always be right, but I don't give my earned money away to be treated like a piece of garbage.

User's recommendation: Manager/owner Lance is a prime example of a future bankrupt past shop owner.

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ID
#3737304 Review #3737304 is a subjective opinion of poster.
Location
Portage, Indiana
Cons
  • Existing
Loss
$30
New Reviewer

Complaining

Jimmy Johns - Complaining
Update by user Jul 02, 2022

Disrespectful staff

Original review posted by user Jul 02, 2022
We came to the Jimmy Johns on Lorain and 176 street and they were very rude they kept messing up our order and they keep making smart remarks were very on satisfy our sandwich are wrong and we had to pay $25 for wrong sandwich
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ID
#3726179 Review #3726179 is a subjective opinion of poster.
Location
Cleveland, Ohio
Cons
  • Have screwed up my order several times
  • No good customer service
Loss
$25
Preferred solution
Full refund

Bad customer service

Food was delivered 3 hours late and the delivery person was rude and left my food on a table. Drink order was wrong. I am a big fan of Jimmy Johns...but on this particular day...was the worst customer service I had ever experienced.
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ID
#3724023 Review #3724023 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$15
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Took 1 hour and 20 minutes for sandwich to be delivered.

Ordered a sandwich at the Mankato Jimmy Johns store on 7-01-22 at 1:22 p.m. and it was finally delivered at 2:36 p.m. Called the store and spoke with the Manager and she argued with me stating they had a bus order sandwiches and were extremely busy!! Then don't take...
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ID
#3723344 Review #3723344 is a subjective opinion of poster.
Location
Mankato, Minnesota
Pros
  • Close to my office
Loss
$11
Preferred solution
Full refund
New Reviewer

Bad customer service

Had two of your employees of the Siloam Springs, AR store threaten me and my girlfriend. So I called and spoke to the manager who told me thier names were Alex and Carissa. We will not be back to this location and will be advising our town that as long as these two are working there not to eat there. They are rude and disrespectful and I don't see how highly respectful restaurant would allow this kind of attitude from thier employees.

User's recommendation: As long as these two are there highly suggest going somewhere else. Disrespectful and rude.

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ID
#3719111 Review #3719111 is a subjective opinion of poster.
Location
Siloam Springs, Arkansas
Pros
  • Speed
  • Sandwich good
Cons
  • Disrespectful rude
Preferred solution
Let the company propose a solution
New Reviewer

Need to speak directly

I still need to speak to someone concerning my issue. I have called the Marietta location and cant get a manager on the phone. Ive called corporate and cant get pass the automates system. I called customer service who suggested reaching out using this process. Can someone call me please.
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ID
#3718678 Review #3718678 is a subjective opinion of poster.
Location
Marietta, Georgia
Cons
  • Untimely communication
Preferred solution
Call to discuss issue
New Reviewer

Need to speak directly

I havent received any communication to resolve my workmans comp issue. The video code was never found so that detective can find 2nd suspect. I was an excellent and faithful general manager for years. I dont think a phone call or information on how to résolve this issue is a far fetched request. I have been unable to reach anyone except customer service who advised me to go this route. I would appreciate a call back.
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ID
#3718401 Review #3718401 is a subjective opinion of poster.
Cons
  • Not interested in customer feedback
Loss
$5000
Preferred solution
Medical bills paid
New Reviewer

Need to speak directly

I have yet to hear from the company. I need to file a workmans comp claim. They didnt have the code for the video so the detective was unable to get it. One party was charged but we cant get video to identify the other suspect. This incident was all due to payroll...
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1 comment
#2204031

Fail on your part. All you did was ramble.

Your complaint is not clear. Do better.

ID
#3718389 Review #3718389 is a subjective opinion of poster.
Location
Evans, Georgia
Preferred solution
Medical bills paid

Return call

I have yet to receive a return call as promised from franchise owner or have my monies returned to my account. We are now going on 2 weeks. Very unprofessional.
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ID
#3716428 Review #3716428 is a subjective opinion of poster.
Location
Chattanooga, Tennessee

Look at pic

Jimmy Johns - Look at pic
You have got to be kidding?? This person should be fired. The first sandwich had to go back since u ordered no mayo and it had mayo on it. This is what they gave me!
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ID
#3710569 Review #3710569 is a subjective opinion of poster.
Location
Cleveland, Ohio

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