Jimmy Johns Reviews

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What the ***? I wanted to try this place out and so I try to place a delivery order online and it says they don't deliver to my address. It's a nice neighborhood too! So I call them up and I wait on hold for like 5 minutes while they try to make sure they are "allowed"...
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100 comments
#1997645

do buy food from Lewiston jimmy johns cause if they get ur order wrong they will not make it right

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ID
#448876 Review #448876 is a subjective opinion of poster.
Location
Aiken, South Carolina
New Reviewer

Amazing food

We eat Jimmy Johns at least 3 times a month. My husband and I love the sandwiches, never had a bad experience. Today about 4:30pm we had delivery, my husband has Covid so we asked them 2 leave it in the carport and knock then leave, we did not want the delivery person 2 have any risk in getting Covid. They did exactly what we asked them 2. We have never had a problem with the service, the food, everything is always perfect. We will continue 2 eat at Jimmy Johns. best ever.

User's recommendation: Yes we will give them the best recommendation.

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ID
#2718629 Review #2718629 is a subjective opinion of poster.
Location
Enterprise, Alabama

Hair in Sandwich

It has been 10 days and the franchise has never responded to the Hair in Sandwich. Corporate tried to get a hold of them with NO luck.

User's recommendation: Beware.

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ID
#2695533 Review #2695533 is a subjective opinion of poster.
New Reviewer

Poor customer service at store

They made my sandwiches wrong at the store. My husband and I tried to eat the sandwiches but they just were all wrong. I drove back up to the store they remade the sandwiches and were not very nice to me. They acted like they were doing me a favor. No one offered me any drink or anything while I was waiting on the subs being made. Good customer service would be at least a discount on my meal after I had to come back up here to the store two times. To get the order correct. Theres not the first time its happened all the other times at least they were nice enough to give me a credit for another day
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ID
#2623433 Review #2623433 is a subjective opinion of poster.
Location
Louisville, Kentucky
Pros
  • Speed of making sandwich
  • Outstanding food
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

Poor customer service

Location # 3598. First visit. Doors open to store. Walk in and get told that we are closed. Open til 9pm. Visit time was 8:45pm. Black male with dreads, when he makes the above comment he doesnt say welcome. Just we are closed in a tone that says get out of here. When asked what the hours of operation were he just says we are closed . Returned yesterday for a sub. Same time. Emily greeted me. Super nice. Takes my order. She looks at the man with dreads to make my sub. He refused to. He just stood there eyeing me down. Emily made the order. He came up and wrapped iit, handed to me

User's recommendation: Shop somewhere else.

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ID
#2618875 Review #2618875 is a subjective opinion of poster.
Service
Jimmy Johns Owner
Pros
  • Food
Cons
  • One poor service employee
Preferred solution
Apology

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Verified Reviewer
New Reviewer
Jimmy Johns - My order and the disgusting attitudes from your employees
I ordered a spicy east coast Italian meal with chips and a drink and a pickle and a totally tuna sub ...my meal where 25.53 all together when I got my meal or was missing the tuna sub .I ordered from the one at 5525 Clinton hwy . I got my order at 8:45 ... I called...
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ID
#2610678 Review #2610678 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Cons
  • Attitudes of the employee on the phone
  • Unprofessional
Loss
$6
Preferred solution
Full refund
New Reviewer

Takes forever to deliver!

Time and time again it takes over an hour to deliver a sandwich less than one mile! I dont get it, why claim to be freaky fast when that is the LAST thing you are? I have tried to talk to the manager and asked for the owner and they blow me off. Our office routinely orders multiple orders every week, but I guess my money is not important. to them

User's recommendation: Be prepared to wait!

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ID
#2607136 Review #2607136 is a subjective opinion of poster.
Location
Carmel, Indiana
Service
Jimmy Johns Delivery Service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Service employee extremely rude

Placed online order. Sandwich made wrong. Called store 6/11/21 9:30 pm. Extremely rude female employee hung up on me and arguing with me about sandwich. She also was very poor customer service more than once. She refused to fix sandwich and I was going to offer to pay a second time but she hung up on me.

User's recommendation: Do not order in evening from here. Very rude lady.

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ID
#2604080 Review #2604080 is a subjective opinion of poster.
Product
Jimmy Johns Sandwich
Loss
$12
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

COMPLAINT -

Jimmy Johns - COMPLAINT -
They placed a dolly ramp between the order and pickup window and when I ran over part of it, I shouted to the open door fearing if I continue I may break it. They ignored me. I got out and tossed it onto the sidewalk. They heard that, came out and started yelling at me and how I could have driven around it. Got to the window and they refused to serve me. Already were 2nd choice. This store SUCKS!!

User's recommendation: do not go to this store. it's not worth it. they are out of stuff often and have limited customer interest.

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ID
#2600975 Review #2600975 is a subjective opinion of poster.
Location
Saint Louis Park, Minnesota
Pros
  • It is close
Cons
  • No customer service
  • Unprofessional
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I made the above online order and the two cookies were omitted from the order which I did not discover until I got home. The store is located 7.2 miles from my house is a 15 minute drive so I did not return that day. On the 8th day of June I was in the area so I...
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ID
#2598195 Review #2598195 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Jimmy Johns Sandwich
Cons
  • Customer service no follow up
  • Poor communication and customer service
Loss
$5
Preferred solution
My cookies

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Verified Reviewer
New Reviewer

Placed an order store is closed

Placed order on your app. Turns out your store is closed. I want a refund. Order Number: 167130**** Order Number: 167130****
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ID
#2565931 Review #2565931 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$10
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

My boss is illegally holding my paycheck

I quit two weeks ago and I need to pick up my last paycheck she refuses to give it to me without my uniform. That I was unaware I needed to give back to get my paycheck I was never told when I was given my uniform that it was on the loan to me and the only way to get my paycheck is to return the uniform I have disposed of my uniform because of the un need of it do to the face.
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1 comment
#2015929

If it's their uniform.. Yes you would give it back.

Disposed of it... Now you pay.

This is your fault.. I'm sure it's in the mounds of paper work you got when you were hired.

ID
#2564512 Review #2564512 is a subjective opinion of poster.
Location
Modesto, California
Cons
  • Manager treated me with nothing but disrespect mocks me lies
Preferred solution
I would like my manager to be held accountable for her childish disrespectful behavior.
New Reviewer

Refund

Took an hour to receive order and didnt get all items would like to get a refund ask for mustard no mustard horrible service
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1 comment
#2016126

good sandwishes

ID
#2560841 Review #2560841 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Service & quality

First time! Shocking !! We ordered online and I went to pick it up since no delivery 2 miles away. When I got there they were in cleanup mode and had not even started making our sandwiches! I had been wanting to try. Total farce! They cannot depend on their food to bring customers in and or keep them coming back.

User's recommendation: Stay with what you know!!

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ID
#2560718 Review #2560718 is a subjective opinion of poster.
Product
Jimmy Johns Sandwich
Jimmy Johns - RE: COMPLAINT
City of Downey, May 18, 2021 TO: JIMMY JOHNS GOURMET SANDWICHES RE: COMPLAINT STORE #3025 1**** LAKEWOOD BLVD. DOWNEY. CA. (562) 401-**** Date: 05-17-2021 --- Check #: 106 --- Open: 5:59 PM Tkr: 145 --- Reg: 1 5:59 PM Order: GIANT #12 Beach Club...
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ID
#2558869 Review #2558869 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Resolved: Gross Delivery Person

Update by user Jun 17, 2021

Company fixed the issue and I have been provided with apology. The area manager called and apologized for the rudeness of the store manager and for the delivery person throwing up in our sink and leaving the vomit there without cleaning it up..

Original review posted by user May 17, 2021
The delivery person for Jimmy Johns at 323 20th St. No., Birmingham, AL 35203 delivered a sandwich to our office and then went into our bathroom and threw up in the sink. He didn't even have the courtesy to clean it up or throw up in the toilet. I called the manager at this store, "Jay", and Jay just laughed and said he was sorry. I realize there's not much Jay could do, but he could've been a little more professional. Last time that place will get any of our business, not that they care though. Hopefully, they'll shut down for a few more months.

User's recommendation: Avoid this location.

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Resolved
ID
#2556345 Review #2556345 is a subjective opinion of poster.
Location
Birmingham, Alabama
Pros
  • Convenience
Cons
  • Delievery and manager
  • Service and rude employees
Preferred solution
Apology

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