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Don't ever expect them to follow any instructions you leave in the "special instructions" section, or pay attention to changes you make to your sandwich by adding/removing items. I consider myself somewhat patient, but after being a regular JJ's customer (spending an average of $30-40 per week for the last couple of years), I think it's time to just give up.

I don't know why anybody should be surprised that their service is horrible, considering the fact that their food quality is marginal at BEST. Oh, and the cookies? Forget about the cookies.

They SUCK!!!!!!!!

I can't believe a business can screw up something as simple as "***please include mustard packets***" after multiple calls and complaints that it keeps happening. WTF is wrong with these people????

Monetary Loss: $25.

Location: Dallas, Texas

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Guest

It sounds like the service that you've been receiving from Jimmy Johns just doesn't cut the mustard.

Guest

Me and my wife went to the new Jimmy Johns and ordered a subway. we got someone order, and not ours , we were charged for things we never even ordered, my wife took the slip to them showing what we were charged , so then they took the recite back and charged us twice, the we told them and they said we would get our money back is three days, did we no, we went there and the manager said we order two on the same day , was not true, went to our band and filed a complaint and the bank filed against them , they treated with no respect al all, they said we love you people even though your old, not happy at all, be careful and always check you recite make sure your not charge for something you didn't order,

Guest

If, as your complaint indicates you have been dissatisfied with them for a couple years, why do you keep going back? One more thing why would anybody want to spend as much as you say you do in a week on subs?

gerald claude

Well to answer your question - if 162 hits are any indication...JJ just does not get it or care about customer service. But they might, if you and others eat else where.

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