Jimmy Johns - The Jj Gargantuan Sandwich Review from Mukwonago, Wisconsin
Tonight I ordered online. Received my email confirmation at 5:41pm from the Jimmy Johns located at 3632 S.
27th St. Milwaukee WI. I just received my sandwiches at 6:41pm!!!! I ordered from Jimmy Johns because my husband needed to leave for work at 6:15pm.
He didn't even get his sandwich and will not eat a soggie sandwich that will be sitting overnight. I called and spoke to the manager and he argued with me that the order was not put in until 6pm, when my confirmation email, screenshot of the order being placed and now receipt from his location clearly states 5:41pm. Then he tried to offer me a promo code for a free sub on my next order. I told him no thank you, I want the sandwich my husband ordered to be refunded on my credit card.
He said fine, but still do not see the $12.75 refunded to my account. I signed my credit card receipt with an approved $11.75 charge only. I will be beyond livid if I am credited the $12.75 for a sandwich that was never even eaten. I have ordered from this location many times and never had to wait longer than 20 minutes for my food, considering I literally live 5 blocks away.
I have never had such horrible customer service from the driver or ever even had to speak to a manager before. I am so disappointed in how I was treated, paying for food that went in my garbage and just now opened my food and my order is incorrect!!! Are kidding me!?!
I just worked a 12 hour shift with no breaks and this is the first time all day I sit down to eat and this happens!! I can't even...I am so done!!
Reason of review: Bad quality.
Location: Mukwonago, Wisconsin
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