Update by user Apr 26
I spoke the with store manager directly who moved it up to his manager. They apologized for the delivery driver stealing money from me. They refunded the money and fired the driver.
Original review posted by user Apr 25
I ordered online from store number 433 on 4/23/18, check number 16. My order was $20 and I did not add a tip as I only had about $20 in my bank account.
$20 was charged and my order was delivered. The delivery man had me sign a seperate receipt. Again I signed and did not leave a tip. The delivery man looked pretty pissed as he stormed off.
I checked my bank account today on 4/25/18. The charge from Jimmy John's is $25. That is not right since I did not tip. I dug the receipt out of the garbage and called my bank.
My bank confirmed that Jimmy John's originally charged $20 then took it back and charged $25. This tells me this was not a mistake. A place of business cannot charge my account more because they are upset I did not tip. This is completely unexceptable.
I am not sure if the manager of that store was involved or if it was just the angry delivery driver but something needs to be done about this. I always tip when I order from Jimmy John's and the only time I do not tip due to my own finances (not as a slight against the driver) I get money stolen from me anyways.
This is not okay. I attached a picture of the receipt and a copy of my bank statement.