Skip to content
Write review For Business
  • Login

Contact Jimmy Johns Customer Service

How to Reach a Person at Jimmy Johns

Verified Contact Information

Toll-Free Number:

  • 1-866-276-6302
Call customer service
Send Message

Customer Service:

  • 1-407-388-0931
    Florida
  • 1-727-344-0100
    Florida
  • 1-727-767-0700
    Florida
  • 1-727-894-3300
    Florida
  • 1-904-400-6199
    Florida
  • 1-904-642-8288
    Florida
  • 1-630-539-7821
    Illinois
  • 1-630-237-4771
    Illinois
  • 1-217-243-0076
    Illinois
  • 1-217-522-2261
    Illinois
  • 1-217-546-9773
    Illinois
  • 1-217-525-8470
    Illinois
  • 1-217-344-6200
    Illinois
  • 1-217-359-9100
    Illinois
  • 1-515-955-5588
    Iowa
  • 1-816-612-8720
    Missouri
  • 1-713-664-0086
    Texas
  • 1-713-782-6611
    Texas
  • 1-281-440-4034
    Texas
  • 1-915-222-8010
    Texas

Investors/ Franchising:

  • 1-800-546-6904

Legal:

  • 1-217-356-9900
    Copyright Infringement Inquiries
  • 1-217-359-2956
    Copyright Infringement Inquiries (Fax)

Jimmy Johns Emails:

Complaints/ Feedback
Investors/ Franchising
jjrecruiter@jimmyjohns.com

Jimmy Johns Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Jimmy Johns Phone Number
1 (866) 276-6302
Average Hold Time
00:00:24
Average Calls duration
2 minutes
Most Popular Jimmy Johns Email Address
feedback@jimmyjohns.com
Jimmy Johns Live Agent Availability
10% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Jimmy Johns Customer Service?

Most Popular Number:

(866) 276-6302
Total calls: 1 621 Issues resolved: 61 Last call: May 15, 2026

Customers can also contact Jimmy John's Customer Service via email at feedback@jimmyjohns.com. This company email address is specifically designed to handle complaints and feedback. By reaching out to the support team, you not only have the opportunity to express any concerns or feedback you may have but also to inquire about various services, promotions, or general information related to companies products and services. The Jimmy John's support team is readily available to address your needs, ensuring a positive and helpful customer experience. Feel free to utilize Jimmy John's email contact to share your thoughts and explore the range of services and support available to enhance your overall experience with the company and its services.

Customers have multiple Jimmy John's phone numbers tailored to service-specific locations. For general inquiries, the dedicated toll-free phone number is 1-866-276-6302. For customers based in Florida, you have options with 1-727-767-0700, ext. 10195, and 1-904-642-8288. Jimmy John's phone numbers to contact the Illinois office are 1-630-539-7821 and 1-217-359-9100. It is also worth noting that the customer service team is available from Monday to Friday between 7:30 AM and 6:00 PM and on Saturdays from 8:00 AM to noon CST. Feel free to use the relevant numbers and contact the company's customer service team for any assistance or inquiries during these hours.

The company also provides its top-notch customer service experience via the live chat. To initiate Jimmy John's customer service chat, head to the company's official website and navigate to the "Contact Us" section. There, under the "Feedback" option, you'll find a contact request form that allows you to choose from options like Experience/Service, General Inquiries, or Freaky Fast Rewards Experience. Customers can share their thoughts by answering the questions and entering your details. Once the contact form is submitted, a prompt and friendly response from a Jimmy John's customer service agent will follow, initiating a live chat for further assistance. It's essential to ensure the accuracy of your contact details for a seamless interaction. This user-centric process is designed to provide personalized and friendly assistance with inquiries, experiences, or support for Freaky Fast Rewards.

Jimmy John's headquarters is 2212 Fox Drive, Champaign, Illinois, 61820, United States. This corporate office is a focal point for various communication needs, including written correspondence, customer service inquiries, and feedback. Sending your inquiries or concerns to this address provides a direct and tangible avenue for connecting with Jimmy John's corporate office. It ensures that your messages receive personalized attention and facilitates effective communication for a comprehensive resolution to any issues or inquiries you may have.

PissedConsumer Club

Contact Information

Jimmy Johns Website:

Jimmy Johns Help Center:

Corporate Office Address:

Jimmy John's
2212 Fox Drive
Champaign, Illinois 61820
United States

Other Info (opening hours):

Customer Service Hours (CST):

Monday - Friday: 7:30AM-6:00PM

Saturday: 8:00AM-Noon

More contact details

Fax:

(217) 359-2956

Summary of Jimmy Johns Customer Service Calls

1.8K TOTAL
CALLS
01:49 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jimmy Johns?

Staff Question:

  • Bad customer service at location. Very rude
  • “Rude employee”
  • “Rude worker who didn't toast my food and told me she's not going to after she messed up”

Employment Question:

  • “W-2”
  • “W2”
  • “Trying to get my last paycheck”

Product/ Service Question:

  • “Complaint”
  • “Didn’t get my food”
  • “Terrible order and service”

Shipping and Delivery Question:

  • “Mobile ordered at Clemson location, payment went through, showed up and the store was closed”
  • “Missing items rude customer service at store”
  • “Order issues”

Payments and Charges Question:

  • “Duplicate charge”
  • “Credit card issue”
  • “Over charged 20%”

Request for Information Question:

  • “It is about my job”
  • “Rewards program question”
  • “To get support after an injury at the local store. I was told to file complaint online and then was told it’s up to the owner of the store due to them all being independently owned and operated. I have not gotten a resolution.”

Account Question:

  • “My rewards points got deducted and I didn’t get my food. My order didn’t go through”
  • “Rewards”
  • “Missing rewards”

Refund Question:

  • “Refund”
  • “Complaint and need refund”
  • “No refund after no delivery”

Return/ Replace Question:

  • “You took money twice when it was supposed to be returned to me”
  • “Sandwich not correct”
  • “Orders incorrect”

Cards Question:

  • “Gift card issue”
  • “Card balance”
  • “Credit card issue”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel direct deposit”
  • “Wrongfully Terminated”

Website/ Application Question:

  • “App issues”
  • “App won't recognize my phone number”
  • “What is the website to get my W-2”

Other Question:

  • “Online ordered and then restaurant was closed”
  • “Closed early”
  • “Music profanity”

Compare Jimmy Johns Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Jersey Mikes Subs
Jersey Mikes Subs Customer Service
stars-rating-fill
4.7 out of 5
Firehouse Subs
Firehouse Subs Customer Service
stars-rating-fill
4.7 out of 5
McDonalds
McDonalds Customer Service
stars-rating-fill
3.9 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Jimmy Johns? What happened? What can we help you with?
Submit review Don't show this popup
Jimmy Johns
Reviews Contacts Community