Jimmy Johns Contact Information

Customer Service:

  • (866) 276-6302

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Currently you can call only US numbers.

Headquarters Address:

Jimmy John's Franchisor SPV, LLC
2212 Fox Drive
Champaign, Illinois 61820
United States

Social Networks:

Summary of Jimmy Johns Customer Service Calls

433 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
01:58 AVG CALL DURATION
18% ISSUES RESOLVED

Customers Contact Jimmy Johns to Ask about:

Staff:

  • “Bad customer service... they refuse to deliver because of my race”
  • “Terrible customer service”
  • “Bad service by phone”

Employment:

  • “My check stubs I'm not getting them”
  • “I need my w2 for”
  • “I need my W-2 forms from both Jimmy John's I worked for”

Shipping and Delivery:

  • “Where is my order”
  • “No food delivery money out of my account. Horrible customer service”
  • “Delivery”

Payments and Charges:

  • “Online ordering charged me twice”
  • “My direct deposit is not in my account”
  • “Discount card for youth group”

Refund:

  • “Refund”
  • “Never reciecevd refund”
  • “Complaint and need refund”

Request for Information:

  • “I have a complaint about a specific location for the way a delivery was handled”
  • “Payroll question”
  • “Concern”

Account:

  • “Ordered a sandwich online and the order did not go they’ve but it did on my bank account so I need a refund and was told to call you”
  • “HSA account”

Product/ Service:

  • “Insurance info”

Activation/ Cancellation:

  • “Cancel order”

Cards:

  • “Gift card issue”

Return/ Replace:

  • “Tax return”

Other:

  • “Bad manager”
  • “I used to be employee for Jimmy John’s and didn’t pay me for five weeks I would like to know what I should do”
  • “Have not being.paid for complete electrical work at remodel on a jimmy johns at Corpus Christi Tx”

Jimmy Johns Rating Stats

2.2 out of 5 stars
based on 771 reviews
See all 1574 reviews reviews

Rating stats

  1. 245 reviews
  2. 235 reviews
  3. 174 reviews
  4. 76 reviews
  5. 41 reviews

Rating trend

About Jimmy Johns

Top 5 Jimmy Johns Products

Sandwich, Commercial, Turkey Tom Sandwich, Chips, Vito Sandwich

Top 5 Likes about Jimmy Johns

Pleasant delivery people, Bread, Great bread, Good food, Speed of making sandwich

Top 5 Dislikes about Jimmy Johns

Customer service, Unpleasant worker, Service, Poor manager response, Manager

Top 5 Related Companies

Roark Capital Group, Arbys, Massage Envy, Maaco, Hardees

Summary

Jimmy John’s LLC is a large chain of sandwich restaurants. The company was founded by Jimmy John Liautaud in 1983. Its headquarters is based in Champaign, Illinois, United States. Jimmy John’s menu includes the following: Plain Slims, 8’’ Sub Sandwiches, Giant Club Sandwiches, and The J.J Gargantuan. There is also a wide selection of sides and drinks. The company provides catering service. They prefer a 24-hour notice for catering orders. Available solutions are: Mini Jimmys, Individual Box Lunches, Party Platters, Jimmy Chips, and 6-pack of cookies. There are delivery fees which depend upon a particular store. Customers may purchase Jimmy John’s gift cards on the company official website. In September 2016 Roark Capital Group decided to acquire a majority stake in the company.

Jimmy Johns reviews and complaints

Jimmy Johns is ranked 40 out of 584 in Fast Food category

Area Served

USA

Payment Methods

MasterCardVISA

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Jimmy Johns Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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