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Summary of Jimmy Johns Customer Service Calls

351 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
01:55 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Jimmy Johns to Ask about:

Employment:

  • “My check stubs I'm not getting them”
  • “I need my w2 for”
  • “I need my W-2 forms from both Jimmy John's I worked for”

Staff:

  • “Terrible customer service”
  • “Bad service by phone”
  • “Food poisoning and bad customer service”

Shipping and Delivery:

  • “Delivery”
  • “To see how far your guys delivery around here it's cuz I'm trying to get a sandwich delivered and I'm three point three point eight miles away and they won't deliver to me”
  • “I placed am order for Delivery 2 days ago & order was delivered. The store is 1.86 miles from my address so today when I placed an order I was told unfortunately my order will be voided & NOT delivered, asked for phone # to cooperate & got hung up on”

Request for Information:

  • “Concern”
  • “Donating request”
  • “To ask a question”

Refund:

  • “Complaint and need refund”

Payments and Charges:

  • “Discount card for youth group”
  • “My direct deposit is not in my account”
  • “Coupons that you have online”

Product/ Service:

  • “Insurance info”

Activation/ Cancellation:

  • “Cancel order”

Cards:

  • “Gift card issue”

Return/ Replace:

  • “Tax return”

Account:

  • “HSA account”

Other:

  • “About your employee”
  • “Advertising”
  • “Drug usage”

About Jimmy Johns

Top 5 Jimmy Johns Products

Sandwich, Commercial, Turkey Tom Sandwich, Chips, Vito Sandwich

Top 5 Likes about Jimmy Johns

Pleasant delivery people, Bread, Great bread, Good food, Speed of making sandwich

Top 5 Dislikes about Jimmy Johns

Customer service, Unpleasant worker, Service, Poor manager response, Price for product received

Top 5 Related Companies

Roark Capital Group, Arbys, Massage Envy, Maaco, Hardees

Summary

Jimmy John’s LLC is a large chain of sandwich restaurants. The company was founded by Jimmy John Liautaud in 1983. Its headquarters is based in Champaign, Illinois, United States. Jimmy John’s menu includes the following: Plain Slims, 8’’ Sub Sandwiches, Giant Club Sandwiches, and The J.J Gargantuan. There is also a wide selection of sides and drinks. The company provides catering service. They prefer a 24-hour notice for catering orders. Available solutions are: Mini Jimmys, Individual Box Lunches, Party Platters, Jimmy Chips, and 6-pack of cookies. There are delivery fees which depend upon a particular store. Customers may purchase Jimmy John’s gift cards on the company official website. In September 2016 Roark Capital Group decided to acquire a majority stake in the company.

Jimmy Johns reviews and complaints

Jimmy Johns is ranked 42 out of 499 in Fast Food category

Area Served

USA

Payment Methods

MasterCardVISA

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Jimmy Johns Stats

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Number of Calls

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