I placed an order for delivery around 7:30 pm central time on 5/8/18. I recieved my order around 8:00 pm central time.
This is an issue considering that the location that It was being delivered to, was less then 4 blocks away. The delivery guy could have walked and delivered my order faster then the half an hour it took for him to ride his bike. Again this is a problem because Jimmy Johns slogan is Delivered FREAKY FAST! When I asked the driver why it took long, his statement was that they only had the one driver, but he rode a bike, and it was well within walking distance.
I then called up to the store where I placed my order and asked to talk to a shift manager. I was connected to a lady named Syntha. Syntha pick up the phone with no customer service training. I had to say Hello for her to acknowledge that I was on the phone.
I had to ask her who I was speaking with. She was completely unprofessional on the phone. When I told her what happen with my order she completely sounded disengaged and non concerned. She stated to me that they only had the one driver.
But the delivery guy that dropped off my order was on a bike. Longer delivery times couId have been stated to me when I placed my order. This would have eliminated the high expectation of fast delivery service.
I feel this is unacceptable for a food service like Jimmy Johns whome I've ordered from countless amount of times and never receiced my food in such a poor time. Also I payed for Delivery and gave a tip to the delivery guy that I could have pick up in a faster time then it was delivered.