I went to the Resturant on Bridford Parkway with my friend for lunch, then afterwards I ordered two more sandwiches or rather subs to go for m mom and husband.Atmosphere was great!
Fast forward about 2 hours later, my mother was ready to gave her sub and unwrapped the paper to find only bread with mayo. That's right no MEAT (Turkey)! I then drive back there to return bread and request refund. Initially I thought it was funny.
Went back to location and Manager attempt to refund then was unsuccessful had to call someone in the business department for assistance. I waited patiently for about 38 mins and requested possibly having a sub and my money for my troubles. Of course the answer was no, still waiting patiently the manger finish the phone call with Cust. service and I said can you write down what happened and your name.
That is when I think the atmosphere changed from pleasant to uncomfortable. Due to the fact Patrick said it would take 3-5 days before refund, I said that's fine but just put info on the reprinted receipt for my records if it doesn't take place. He then jut handed me my receipt and there was silence........until I was almost out the door the manager says "sorry.".
I just looked back and smiled leaving very unsatisfied.I will never go back to Jimmy John's
More Review Details
- Monetary loss:
- Product or service
- Wrong Restaurant Order
- Review category
- Fast Food
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