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Ordered 2 #9 Italian with peppers at drive thru. Got home 15 minutes later.

Both sandwiches had bread on the bottom that was rock hard...so we proceeded to eat the meat and top part of bun. Then we decided that it wasn't right to serve someone *** bread like that, so I called and talked to the "manager" on shift. Well, that was a joke. She had to call another manager and then called me back.

She said we could get new sandwiches the next day. Five minutes later the phone rang again...she said she was told by her manager that we needed to turn in the bun to them. Well, guess what...the rock hard *** *** bun had already gotten tossed into the woods for the raccoons...and we told her that! Then 10 minutes later another call came and she said "I'm sorry sir, but we need the whole sandwich returned in order to give you a new one." What a joke!

What horrible customer service! All I should need is my receipt!

Needless to say we told them they lost a repeat customer!

SHAME ON YOU JIMMY JOHN'S!

Reason of review: Poor customer service.

Monetary Loss: $12.

Preferred solution: Let the company propose a solution.

Jimmy Johns Cons: Overdone bread.

Location: East Peoria, Illinois

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Guest

Jimmy John's refuses to refund anything even after ordering a sandwich and waiting for an hour and a half outside in the parking lot and you go inside and they still don't have it ready any employees are screwing around laughing about it telling me they don't give refunds so just deal with it you threw your money away

Guest

Bread hard as a rocj. Half the sandwich was uneatble.

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